You have established a direct debit on your nominated credit or debit card or bank account, to make a monthly donation to Breast Cancer Care WA. These Terms and Conditions explain our commitment to you and your rights and responsibilities in relation to your direct debit payments.
Our commitment to you
We undertake to periodically debit your nominated credit or debit card or bank account for the agreed amount of your monthly donation on the agreed drawing date.
The first drawing will occur on the commencement date you requested and the second and subsequent drawings will occur monthly on this same date.
If you would like to make changes to the drawing arrangements, please contact us at least five (5) business days prior to the next due date. These changes may include: deferring the drawing; altering the frequency; altering the amount; stopping an individual debit; change of account details; cancelling the automatic payment completely.
It is your responsibility to ensure that:
- On the agreed drawing date, there are sufficient cleared funds in your nominated credit or debit card or account.
- You advise us if the nominated credit or debit card or bank account has been transferred or closed and you will provide us with updated credit or debit card or an alternate bank account number to debit.
- If your monthly donation is processed directly from your bank account number and is returned unpaid by your financial institution due to insufficient funds, we will attempt to process the payment once more the following business day. If the payment is returned unpaid by your financial institution for a second time, we will not attempt to process the payment again until your chosen payment date on the following month
- If your monthly donation is processed to a credit or debit card and is returned unpaid by your financial institution due to insufficient funds, we will attempt to process the payment for a subsequent four (4) business days. If the payment is returned unpaid by your financial institution due to insufficient funds, we will not process the payment again until your chosen payment date the following month.
We reserve the right to cancel your automatic payment if two (2) or more automatic payments are returned unpaid by your financial institution.
Should this occur, we will attempt to contact you by telephone and/or email to arrange an alternative payment method or new credit card details.
Please direct all enquiries to our office rather than to your financial institution via the contact details below. All communication addressed to us should include your full name, contact phone number and email address.
Please DO NOT send credit or debit card information to us via email.
If you believe that a drawing has been initiated incorrectly, we encourage you to take the matter up directly with us by calling 08 6151 5470 or emailing us at email@example.com
If you do not receive a satisfactory response from us, you can contact your financial institution who will respond to you with an answer to your enquiry.
You will receive a refund of the drawing amount if we cannot substantiate the reason for the drawing.
For further enquiries regarding your payment, please contact us at 08 6151 5470 or firstname.lastname@example.org
Thank you for your support.