Employment opportunities

Client Liaison Officer

37.5 hours per week – 9.00am to 5.00pm Monday to Friday

The Client Liaison Officer is responsible for assisting the Support Services Manager by coordinating some of the support services provided by Breast Cancer Care WA and promoting the organisation within the health sector. This role will include creating, nurturing and developing relationships with clients, other community organisations, the health profession and the wider community. 

Key job functions

  • Coordinate the management and promotion of breastcancerclick.com.au (The Click) online support service
  • Provide current online information and through interaction with clients and liaising with support services team members on The Click
  • Coordinate promotion of The Click to clients and potential clients, and amongst the health profession
  • Identify gaps in the service, and appropriately refer members to other services when required
  • Liaise with health care professionals to build and maintain relationships to drive an appropriate referral and support network for clients
  • Provide up to date information to health professionals regarding the services provided by BCCWA
  • Work with the Support Services Manager and CEO to develop a strategic networking plan to promote the work of Breast Cancer Care WA amongst the health profession
  • Provide current information on the financial assistance program available to clients of BCCWA
  • Liaise with financial assistance and other support programs provided from other services within the community
  • Develop and maintain guidelines for a Financial Assistance program, which adhere to our mission of providing ‘personalised’ support
  • Maintain a high level of knowledge of the range of breast cancer treatments available to facilitate awareness amongst the community
  • Represent BCCWA at community events and networking functions
  • Promote BCCWA services to potential clients
  • Develop clear and concise messaging to support promotion of breast awareness and Breast Cancer Care WA services within the community, in conjunction with Marketing & PR support 

Essential criteria

Experience in Social Welfare with demonstrated abilities in the following areas;

  • High level of interpersonal and communication skills, including the ability to communicate and liaise with a range of individuals
  • Proven organisational and time management skills with high attention to detail
  • Highly developed skills in Word, Excel, PowerPoint and InDesign as well as proven experience using a client database
  • the ability to multitask and work to conflicting deadlines
  • ability to work both independently and as an active and involved team member
  • understanding of and sensitivity to the needs of people living with breast cancer

Desirable criteria:

  • Confidence in public speaking
  • Ability to network
  • Current ‘C’ class driver’s license and reliable vehicle 

How to apply

To be considered for the position, please send the following to Hannah@breastcancer.org.au

  • A covering letter that tells us why you are applying for the position and confirming that you meet the essential criteria
  • Current CV with two most recent workplace referees

Click here for the full position description.

Applications close

5pm, Friday August 7, 2015.

Metastatic Breast Care Nurse - sponsored by McGrath Foundation

Part Time - 3 days per week

Key job functions

Client support

  • Provide advanced breast care management from diagnosis, through treatment, rehabilitation, follow-up and palliative care (where appropriate) in accordance with recognised clinical practice guidelines.
  • Provide up to date specialised breast care information, education and support to clients regarding treatment modalities, supportive care and practical assistance relevant to their needs and in accordance with evidence based clinical practise guidelines.
  • Demonstrate comprehensive knowledge of informational resources for breast cancer clients and facilitate access to resources relevant to client needs and preferences.
  • Ensure that the patient and their family has access to support, education and information across the disease trajectory through facilitation of communication and continuity of care.
  • Assist clients to prepare for surgery and treatment and provide clinical insight and consultancy in medical and technical matters.
  • Facilitate efficient, timely and comprehensive assessment of current and potential emotional, psychological, physical and practical needs of clients with breast cancer, their families and carers.
  • Provide clients with appropriate referrals as required.
  • Identify and support clients at higher risk, or exhibiting high levels of psychological distress and make appropriate onward referrals.
  • Advocate for clients and promote a client’s ability to participate in care decisions and self-management of health needs, according to the client’s preferences and resources, while ensuring the client has access to appropriate information on which to base decisions.
  • Continuously assess the client’s understanding of their clinical circumstances, treatment and care plan, and preference for information, support and resources.
  • Demonstrate comprehensive and advanced knowledge of the pathophysiology and progression of breast cancer, current evidence regarding breast cancer treatments across the care continuum and the short and longer term effects of breast cancer and its treatments.

Programs

  • Work collaboratively with the team to identify gaps in breast cancer related services.
  • Identify and recruit peer supporters; manage and monitor one-to-one relationships.
  • Process financial assistance applications (internal and external) and update the budget and client database accurately.
  • Conduct assessments for practical assistance and refer to the Volunteer Coordinator or external service provider/s.
  • Refer clients to Pamper Days and Re-Fresh activities and share hosting duties.

     Breast Cancer Click (The Click)

  • Provide online support and information to The Click members.
  • Respond to questions and moderate peer advice and information posted on The Click.
  • Provide clinical insight and consultancy in medical and technical matters.
  • Collect statistical data and contribute to reporting requirements for The Click.

Awareness and Education

  • Maintain a high level of clinical expertise and knowledge through participation in ongoing education and professional development activities.
  • Recognise boundaries of own knowledge/expertise and ensure clients are referred to additional support and areas of expertise.
  • Regularly update staff on new developments in the area of breast cancer
  • Provide articles for the newsletter and website.
  • Deliver breast cancer training to new staff.
  • Provide support to rural cancer nurses.

Networking and Community Involvement

  • Establish a working relationship and work collaboratively with multidisciplinary team members across the continuum of care.
  • Liaise with general practitioners, specialist oncologists, cancer care coordinators, community nurses, palliative care and local hospital staff in order to build an efficient and appropriate referral network and framework of support for breast cancer clients.
  • Maintain professional and courteous relationships with external service providers.
  • Actively promote Breast Cancer Care WA in order to attract new clients and service providers.
  • Represent Breast Cancer Care WA and/or McGrath Foundation at community events and networking functions.

Administration and General

  • Maintain accurate case management records in accordance with professional standards.
  • Collect statistics and provide narrative reports for the Board and sponsors.
  • Maintain client database.
  • Attend regular clinical supervision and debrief with the Services Manager as required.
  • Attend Breast Cancer Care Services team meetings.
  • Contribute to the ongoing management of the Resource Register. Investigate and identify potential new resources for inclusion.
  • Have a flexible attitude to working hours, particularly in relation to moderating The Click and attending after hours events and functions.
  • Facilitate the provision of superior customer service to all Breast Cancer Care WA stakeholders.
  • Maintain regular consistent and professional attendance, punctuality, personal appearance and adherence to relevant health and safety procedures.
  • Provide support to other projects of Breast Cancer Care WA as assigned by the Services Manager. 

Essential criteria

  • Demonstrated specialist knowledge in the clinical area of patients with advanced breast cancer across the disease trajectory.
  • Comprehensive oncology/palliative knowledge
  • Experienced in oncology, palliative care or breast cancer nursing
  • Demonstrated ability to coordinate and deliver complex patient care for patients and their families.
  • Demonstrated ability to work in and with a multidisciplinary team.
  • Demonstrated project management, organisation and planning skills.
  • Demonstrated commitment to total quality management and improved health care outcomes.
  • High level interpersonal and organisational skills.
  • Demonstrated commitment to developing and improving personal education skills appropriate to the position.
  • Demonstrated knowledge of and commitment to Occupational Health & Safety.
  • High level of computer literacy
  • High level verbal, written and interpersonal communication skills
  • Current WA Drivers Licence and reliable vehicle

Desirable criteria:

  • Experience in the development and delivery of education programs to patients, carers, the community and health professionals.
  • Knowledge of relevant research methodology.
  • Community nursing experience
  • Understanding and experience with online interaction 

How to apply

To be considered for the position, please send the following to Hannah@breastcancer.org.au

  • A covering letter that tells us why you are applying for the position and confirming that you meet the essential criteria
  • Current CV with two most recent workplace referees

Click here for the full position description.

Applications close

5pm, Friday August 14, 2015 but don'e delay as interviews will start as soon as possible.

Fundraising Team Assistance - Database Coordinator

37.5 hours per week – 9.00am to 5.00pm Monday to Friday.

The Fundraising Assistant is responsible for administrative support and database management for the Fundraising Team. 

Key job functions

  • Preparing and coordinating data uploads
  • Coordinate all mail outs including data extracts and returned mail processes via both traditional mail and electronically
  • Data entry for Breast Cancer Care WA events
  • Global updates of data as required
  • Detailing, logging and testing of all database bugs or performance issues with the service provider and reporting on the outstanding issues weekly
  • Assist in identifying donor prospects
  • Produce batch and summary reports for banking
  • Prepare data selection reports extracting relevant details from the database ensuring all data is correct
  • Perform, action and assist to develop regular data maintenance reports
  • Assist all staff members in understanding data searches and selections
  • Assist Administration Officer with queries from the public
  • Facilitate the provision of superior customer service for Breast Cancer Care WA consumers and clients
  • As a support role to the team, the position is also required to perform duties within reason of other team members during busy periods or periods of absence.

Essential criteria

Experience in Database Management with demonstrated abilities in the following areas;

  • High level of interpersonal and communication skills, including the ability to communicate and liaise with a range of individuals
  • Proven organisational and time management skills with high attention to detail
  • Highly developed skills in Word, Excel, PowerPoint and InDesign as well as proven experience using a client database 
  • The ability to multitask and work to conflicting deadlines
  • Ability to work both independently and as an active and involved team member
  • Understanding of and sensitivity to the needs of people living with breast cancer 

Desirable criteria:

  • Current ‘C’ class driver’s license and reliable vehicle 

How to apply

To be considered for the position, please send the following to Hannah@breastcancer.org.au

  • A covering letter that tells us why you are applying for the position and confirming that you meet the essential criteria
  • Current CV with two most recent workplace referees

Click here for the full position description.

Applications close

5pm, Friday August 14, 2015.